A customer service representative job is to make or respond to phone calls, social media or mail support enquiries and customer complaints. It is a very important position in an organization as customer service can either make or mar the reputation of a brand.

This is why employers conduct the recruitment of customer service staff with strictness and a great deal of scrutiny. To be successful in this position or getting a customer service employment in the first place, there are certain skills you need to possess and there are also ways to communicate this to your potential employer effectively.

You need to include in your resume all of those cool and convincing reasons and skills that they need to hire you. Your potential employer would love to know that you possess the following essential customer service skills and attributes which include;

Listening skills
Patience
A kind and positive attitude
Good communication skills
Attentiveness
Follow-up skill
Smartness
Taking initiatives
Problem solving skills
Knowledge of computer programs like Excel, Microsoft office, Zendesk etc.
Social media knowledge
Politeness

To help you write a killer resume that will make you stand out from other applicants, the following should be borne in mind;

- Ensure you include the right information in your resume such as your contact details, your educational background, wealth of experience and skills you have acquired over time as well as your achievements from previous positions.
- Ensure that you are customer service terms, phrases and keywords. Avoid going off topic.
- Use clear and concise language, fonts and formatting throughout your write-up.
- Get inspired by employing other well written resume samples as a reference to make sure you don’t miss out on important points.
- Cross reference the skills required by the employer and include them on your resume to fit in with what the employer is looking for in an applicant.
- Customer service skills are mainly divided into soft skills such as patience, problem solving, good communication skills and the hard skills like Zendesk, Excel, MS Word, Outlook etc.

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How to Format your Resume.

Start off with your contact information
A professional summary inserts
Include work experience with dates of employment, job title and company information
Include your skills
Followed by your education and certification

Customer Service Resume Template

Jerry Jones

jerryjones@gmail.com

(234) 808-000-111

Warri, Delta State

Professional Summary

Friendly and easily accessible customer service representative with four years’ experience is customer service representative roles prioritizing customer satisfaction with effective support service. Trained to work in fast-paced and high-pressure conditions effectively.

Professional Experience

Customer Service Representative

Crystal PLC, Asaba, Delta state

April 2020 – August 2022

Provided high end customer service to over 90+ call-in customers daily

Attained a 30% customer rate on call cancellations

Maintained a positive attitude in the face of heavy pressure from customers

Customer Service Representative

Ubah and Sons Tech LTD

Lagos, Nigeria

July 2017 – February 2019

Delivered stellar customer support to 50+ walk-in customers daily. Ensured customer satisfaction and built customer loyalty with superb listening and communication between me and customers.

Helped double customer patronage at Ubah and Sons in a course of almost two years by driving up the number of positive customer ratings and reviews.

Skills

- Problem solving
- Complaint resolutions
- Data management
- Zendesk
- Typing speed: more than 50 words per minute
- Ability to work well under pressure
- Attention to details
- Ability to take initiatives

Education

Bachelor of Arts in communication arts

University of Calabar

Graduation: July 2016

Ordinary National Diploma

Mass communication

Delta state polytechnic, Ogwashiuku, Delta state

Graduation: February 2011

Certifications

Customer service certification, Max college, Microsoft word proficiency test LinkedIn

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Coupled with your resume, ensure to also attach a cover letter which rhymes with your resume.

Frequently Asked Questions

How do you Write Customer Service Skills on your Resume?

Your skills which appear right after your professional experience must be listed expressly and formatted in bullets.

What are the Most Important Qualifications of Customer Service?

Professionalism, patience, listening skills and politeness are the most important qualities of good customer service.

Conclusion

We have outlined the items that make a good customer service resume document and the things employers look out for. If you have any additional questions, you can always reach out to us.

How to Write the Best Customer Service Resume